Refund and Cancellation Policy

ProBodhi AI Private Limited

Last updated: 29 July 2026 · Effective from: 29 July 2026

1. Overview

This policy explains when refunds are available, how to request one, and the timelines we follow. It forms part of our Terms of Service.

2. Our subscription model

WealthStar paid subscriptions are one-time payments for the stated period and do not auto-renew unless expressly stated at checkout. When your subscription period ends, no further charge is made unless you choose to renew.

3. When you can request a refund

You can request a full refund of your most recent subscription payment if all of the following apply:

• Your request is received within 7 days of the original payment;
• You have not substantially used the paid features during that period;
• The payment was made in error, by mistake, or for a reason that prevented genuine use of the Service.

At our discretion, we may grant refunds outside these conditions — for example, where a verified technical issue prevented access throughout the subscription, or where a payment was unauthorised.

4. How to request a refund

Write to support@bodhi.study from the email registered to your account, including the payment date, amount, and reason. We will guide you through the rest.

5. Review and processing timeline

• Acknowledgement: within 24 hours by email;
• Review: within 2 business days of receipt;
• Processing, if approved: initiated within 2–3 business days of approval;
• Credit to your account: within 5–7 business days of initiation, depending on your bank or card issuer.

Refunds are made to the original payment method. We do not refund in cash, by cheque, or to an alternative account.

6. Pending or failed payments

If a payment is authorised but not captured, it is automatically released by Razorpay within 5–7 business days — no action is needed. If money is debited but your subscription is not activated within 30 minutes, wait up to an hour (bank reconciliation can lag), then write to support@bodhi.study with the bank payment reference. Failed-transaction refunds are typically initiated automatically by your bank or Razorpay within 5–7 business days.

7. What is not refundable

• Subscriptions older than 7 days, or where the paid features have been substantially used;
• Taxes, statutory levies, or payment-gateway fees withheld by Razorpay or your bank;
• Promotional credits, free-tier access, or discount values (these have no monetary value).

8. Disputes

If you are not satisfied with our refund decision, write to our Grievance Officer at support@bodhi.study with the subject line “Refund grievance”. We will acknowledge within 24 hours and respond within 15 days. If you remain unsatisfied, you may escalate to the appropriate consumer forum under the Consumer Protection Act, 2019.

9. Contact

ProBodhi AI Private Limited
1012, Shilp Zaveri, Shyamal Cross Road, Manekbag, Ahmedabad City, Ahmedabad – 380015, Gujarat, India
Email: support@bodhi.study